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1. What’s new about ace | PLAY? 2. Who gets Increased Point Multipliers?
ace | PLAY orange, green and red level members get a point multiplier increase. The new ace | PLAY orange level gets 2X points, green has been increased to 3X points and red increased to 4X points. With these extra multipliers every day, you will see your points really grow quickly.
3. How do I earn comps?
There are two ways you can earn comps for your play. Players earn R&S Comps on their race and sports book bets. Players also earn points playing all other games and those points can be used for comps at a rate of 300 to $1.
4. How do I earn points? 5. What are my points worth?
Now with “Your Points. Your Way.” you can use them in any combination:
600 Points = $1 Cash
500 Points = $1 Slot Play / Bingo at both Arizona Charlie's properties / Keno at Arizona Charlie's Decatur
Only 300 Points = $1 Comp
It’s really up to you and how you like to use your points on any given day.
6. What about Table Game players?
If you’re a table game player, now you can participate and get all of the benefits of ace | PLAY. You will receive points (at a much higher rate than previously) and point multipliers based on your ace | PLAY level, and you can use your points for Cash, Slot Play and/or Comps.
7. What is the new ace | PLAY red and green ace | PLAY dividend?
The dividend is a new award of extra points earned by
ace | PLAY red and green members who maintain or exceed their ace | PLAY level during their evaluation period. The more you play, the bigger your dividend. Once the dividend points are claimed, players can use these points for Cash, Slot Play and/or Comps. Check your Account Snapshot for details.
8. How many Tier Credits do I need to achieve each
Only 10 Tier Credits = ace | PLAY orange
100 Tier Credits = ace | PLAY green
250 Tier Credits = ace | PLAY red
Check your Account Snapshot for details.
9. How often is my ace | PLAY level membership
We evaluate your membership on the 16th of the month, and it depends on the month you joined ace | PLAY. Just check your Account Snapshot. Non- Local every 12 months, Local every 4 months.
10. Are my Tier Credits and points still recognized at each
of the ACEP properties?
Yes, absolutely. This is one of the key benefits of
ace | PLAY. Your benefits follow you wherever and whenever you play in any of our casinos: Aquarius Casino Resort in Laughlin, Arizona Charlie’s Boulder, Arizona Charlie’s Decatur, and Stratosphere Casino, Hotel Tower
in Las Vegas.
11. Do my benefits still include dining discounts?
All ace | PLAY members get a 10% discount at participating restaurants. ace | PLAY orange, green
and red level players get a 25% buffet discount.
ace | PLAY blue level players get a 10% buffet discount.
12. Where can I find information about my account?
We are making it even easier for you to check your Point Balance, Tier Credit progress and available awards by making your “Account Snapshot” available in multiple locations:
1. acePLAYinfo.com
2. ace | PLAY Center
3. ace | PLAY Kiosks
4. ace | PLAY appTM
5. On your direct mail and email offers
13. What are Tier Credits?
Tier credits are how you know where you stand in the
ace l PLAY program. They are the measurement that determines a player’s ace | PLAY card level. Check your Account Snapshot for details.
14. How do I earn Tier Credits?
It is all about the gamble. The riskier the game you play, the faster you will earn tier credits. Let’s say you played video poker and penny slots when you came in today. You will earn tier credits on both machines, but because penny slots are a bigger gamble, you will earn tier credits faster on penny slot machines than the video poker machines. You can check your Tier Credit progress in the following locations:
ace | PLAY Kiosks
ace | PLAY Center
ace | PLAY appTM
Mail and email offers

Privacy Policy

This Privacy Policy is effective as of August 1, 2016.

I. Application of this Privacy Policy.

This Privacy Policy applies to websites owned or operated by Golden Entertainment, Inc. and its subsidiaries (collectively, "Golden" or "we") for the Ace | PLAY and accessible through the "http://aceplay.com" domain name (collectively, "Ace | PLAY Website"). The Ace | PLAY Website may be accessed through domain name in addition to the domain name listed above. This Privacy Policy does not apply to information collected by us by means other than through the Ace | PLAY Website.

Certain transactions and services offered while visiting the Ace | PLAY Website may be processed or provided by us or strategic partners under contract with us, even though it appears that you may not have left the Ace | PLAY Website, including reservations. This Privacy Policy does not apply to information collected by strategic partners, except that we will treat information we receive about you from strategic partners under the terms of this Privacy Policy. We do not have any control over how strategic partners use information they collect about you.

II. Information we may collect.

General Information

When you use the Internet, your web browser or client software may transmit certain information to the servers that host the websites you visit. The information may include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the web site, including what pages you look at and what information you download. When you visit the Ace | PLAY Website, our servers collect such information. We use this information to generate aggregate statistics about visitors to the Ace | PLAY Website.

Personal Information

We only collect personal information that you voluntarily provide to us. "Personal Information" is information through which you can be identified. The Personal Information that we collect through the Ace | PLAY Website or we obtain from our strategic partners depends on the nature of your online activity, such as whether you make reservations, participate in a contest, apply for employment, seek information on weddings or meetings, register as a meeting planner, or provide customer feedback or suggestions. For example, Personal Information that we collect from you when you make a reservation may include your name, company, address, home telephone number, work telephone number, e-mail address, fax number, credit card information, purchase and reservation information, and other information that you voluntarily provide. When you complete an employment application, we may also collect your Social Security number, previous addresses, previous names, convictions for felonies, whether you can provide proof of eligibility to work in the United States, present and past employment, military service, education and training, skills, languages, family members who work for us, and other information listed in the online application form.

Browser Cookies

A browser cookie is a small file saved on your hard drive when you visit certain websites. Browser cookies store information that a web site may use for a variety of purposes such as to personalize your experience and to gather web site statistical data, such as which pages you visit, what material you download, your Internet provider’s domain name and country, and the addresses of websites you visited immediately before, and after, visiting a particular web site. You can configure your browser to accept or reject browser cookies or to notify you when you are offered a cookie so you can accept or reject it.

When you visit the Ace | PLAY Website, we will place browser cookies on your hard drive to collect and store your preferences for viewing the Ace | PLAY Website, such as whether you disable Flash so that you will not have to do so for subsequent visits. In addition, the Ace | PLAY Website uses cookies to provide a unique identifier to your computer so that we can generate statistics regarding usage of the Ace | PLAY Website, such as the percentage of repeat visitors and other general statistics, determining the effectiveness of advertisements, and sales generated through advertisements. Cookies are also used to assist your log-in to the Ace | PLAY Website. You may not be able to conduct some transactions or use some services on the Ace | PLAY Website if you disable your browser from accepting cookies. When you visit the Ace | PLAY Website, our strategic partners may also place browser cookies on your hard drive as well as Flash cookies, which contain more complex data than browser cookies and which cannot be controlled through browser settings. While the purpose of Flash cookies is to control settings for playing Flash content when you visit a web site, some companies use Flash cookies to regenerate deleted browser cookies or to track and collect information regarding web users’ activities on the Internet. Flash cookies can be controlled and deleted through commercially available software. We do not control our strategic partners’ use of cookies, such as the information that they collect using cookies, how they use the information, or the privacy policies that apply to such information.

III. How we use information we collect.

We may use the information collected by us or strategic partners: (1) for marketing purposes, including, but not limited to, notifying you of special promotions, offers and events via e-mail, mail, fax and other means; (2) to process and fulfill reservations and make a record of reservations; (3) to enable us to contact you for confirmation or customer service or after you sign up for or participate in certain activities; (4) to respond to inquiries, complaints and other communications; and (5) for profiling or demographic purposes.

IV. Disclosure of information we collect.

Except as provided below, we will not sell, trade, or disclose to third parties any Personal Information obtained through the Ace | PLAY Website or obtained from strategic partners, without your consent. We may disclose Personal Information: (1) to comply with a court order, subpoena, search warrant or other legal process; (2) to comply with legal, regulatory or administrative requirements of any governmental authorities; (3) to protect and defend ACEP, and all of its officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute; (4) to enforce the terms of use of the Ace | PLAY Website; (5) to prevent imminent physical harm; (6) to businesses that we may use for purposes of performing functions on behalf of us, such as companies that process credit card transactions; and (7) in connection with the sale, assignment, or transfer of any of our property or the Ace | PLAY Website.

V. Choice regarding providing information.

General information is collected whenever you browse the Ace | PLAY Website. The Ace | PLAY Website does not provide any means for opting out of providing general information when you browse the Ace | PLAY Website. However, privacy software that prevents the disclosure of general information is commercially available.

You can browse the Ace | PLAY Website without providing any Personal Information. However, providing Personal Information is required to use some of the services offered through the Ace | PLAY Website, including, but not limited to, making hotel reservations, participating in contests, applying for employment, registering as a planner, obtaining information, and participating in the player rewards program.

If you do not want us to use or share your Personal Information for marketing purposes, please send an e-mail message to privacy@acepllc.com stating your request. Although you may opt-out of the use and sharing of Personal Information for marketing purposes, we may still use and share information we collect for non-marketing purposes.

VI. Access

The general or Personal Information collected through the Ace | PLAY Website or provided by strategic partners is not currently accessible to you, except that confirmation is provided for some transactions, such as reservations. If you believe that any information collected by us about you is not correct or has changed, please send an e-mail message to privacy@acepllc.com explaining the correction or change, addition or deletion, and provide any relevant confirmation or reference number.

VII. Security

Data sent to and received from the Ace | PLAY Website is encrypted using SSL technology. General information and Personal Information collected by the Ace | PLAY Website is stored on secure servers. The secure servers are protected by firewalls and other standard security procedures. Unfortunately, the transmission of information via the internet is not completely secure, and no security system is impenetrable. While we use reasonable security safeguards to protect the Personal Information we collect, we cannot guarantee that communications between you and our servers will be completely secure or free from unauthorized access by third parties.

VIII. Persons under the Age of 21 and 18

The Ace | PLAY Website is a general audience site intended for persons 21 years of age or older. If we learn we have collected or received Personal Information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at privacy@acepllc.com.

IX. Your California Privacy Rights

California law permits users of the Ace | PLAY Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@acepllc.com.

X. Changes

This Privacy Policy is effective August 1, 2016. We reserve the right to change, modify or amend this Privacy Policy at any time. When the Privacy Policy is changed, modified and/or amended in a material way, notice will be posted on the Ace | PLAY Website along with a revised Privacy Policy. Any revised Privacy Policy will only apply prospectively to Personal Information collected or modified after the effective date of the revised policy. Customers are responsible for periodically checking the Privacy Policy posted on the Ace | PLAY Website for changes.

If you have any questions regarding this Privacy Policy, please contact privacy@acepllc.com.

Responsible Gaming Gamble RESPONSIBLY

We want you to have fun in our Vegas casino.

Golden Entertainment, Inc. urges those who gamble to do so responsibly. Problem gambling is an illness that strikes people from all walks of life, but it can be treated. If you think you may have a gambling problem, or know of someone who does, please contact the Problem Gamblers Helpline at 800-522-4700. Counselors are available 24 hours a day, seven days a week to provide information on available treatment and support groups in your area for both the gambler and those affected by the gambler's problem. All calls are completely confidential.

Copyright © 2016 Golden Entertainment. All rights reserved.

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